Refund policy

All sales are final, except as set out below. We do not accept returns or offer refunds for change of mind, including on unused items in their original packaging.

Faults and defects

If an item is faulty, or we sent you the wrong thing, contact us at support@tpsn.shop. Products carry the manufacturer's warranty and, as the Singapore retailer, we file and manage the claim with the brand on your behalf. Full warranty terms are in our Terms of service.

Pre-orders

Some items are sold as pre-orders: paid for in full at checkout and shipped once the stock reaches Singapore.

Where we have a shipping estimate from the brand, it is shown on the product page at the time you order. Estimates come from the brand and can move, and we will email you if one shifts.

Pre-orders cannot be cancelled once placed. However, if we have not shipped your pre-order within 90 days of the estimate shown when you ordered — or, where no estimate was shown, within 90 days of your order date — you may cancel it for a full refund. Email support@tpsn.shop and we will refund the full amount you paid, including any delivery charge, to your original payment method.

This does not affect your statutory rights under Singapore consumer law.

Full details are on our Terms & Policies page.

Questions: support@tpsn.shop