Terms & Policies

Last updated: 10 October 2026

Ordering and pricing

All prices are in Singapore dollars. TPSN is not GST-registered, so no GST is charged and none is added at checkout. Placing an order is an offer to buy; the order is accepted when we confirm it. If an item turns out to be unavailable or mispriced, we will contact you and offer a full refund.

Shipping and delivery

We deliver within Singapore. Delivery is S$2.90 for orders under 1 kg (grips, tape, edge guard film and small ball packs) and S$4.90 for orders of 1 kg or more, including any order with a paddle.

In-stock items are usually delivered within 3–5 working days. We will contact you to arrange a delivery slot where needed.

Pre-orders

Some items are sold as pre-orders — paid for in full now, shipped when the stock reaches Singapore. Pre-orders cannot be cancelled once placed.

Pre-order timelines are estimates provided to us by the brand and are not guaranteed. They can move, sometimes by several weeks. We will keep you updated if a date shifts materially.

However, if we have not shipped your pre-order within 90 days of the estimate shown when you ordered — or, where no estimate was shown, within 90 days of your order date — you may cancel it for a full refund. Email support@tpsn.shop and we will refund the full amount you paid, including any delivery charge, to your original payment method.

Returns and exchanges

All sales are final, except for pre-orders as set out above. We do not accept returns or offer refunds for change of mind, including on unused items in their original packaging.

If an item is faulty, or we sent the wrong thing, contact us — see Warranty and defects below.

This does not affect your statutory rights under Singapore consumer law.

Warranty and defects

Products carry the manufacturer’s warranty, which varies by brand. As the Singapore retailer, we file and manage the claim with the brand on your behalf — you do not deal with them directly.

Contact us with photos and, where relevant, a short video, and we will take it from there.

Warranties typically cover manufacturing defects such as face delamination or core failure. They typically do not cover normal wear (grit wearing down, cosmetic marks), impact damage, or misuse. Timelines depend on the brand.

Privacy

How we handle your personal data is set out in our Privacy Policy. Questions or requests about your personal data go to our Data Protection Officer at dpo@tpsn.shop.

Contact

Email support@tpsn.shop — we usually reply the same day.